LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an anal…
Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 20…
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
Apify is a platform for web data extraction and automation. The core component is the Apify Store, a marketplace where developers can publish and monetize serverless cloud programs called Actors. Key CapabilitiesServerless Automation Programs: Developers author Actors using JavaScript or Python. The…
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to in…
As a cloud-managed network management solution, the Cisco Meraki Dashboard enables users to provision, configure, and troubleshoot global networking and IoT deployments.
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
CMiC Project Management is a construction project collaboration and management solution. It centralizes project-related communications and documents onto one platform, and connects the job site with the back-end office.
Veeam® delivers native, automated AWS backup and disaster recovery to protect and manage Amazon EC2, Amazon RDS, Amazon EFS and Amazon VPC data. Veeam states it is built with simplicity, scalability, savings and security in mind, so users can eliminate the risk of data loss for AWS services.
ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011, and is now offered by Progress Software.
TestMu AI (Formerly LambdaTest) is a Full-Stack Quality Engineering platform that empowers teams to test intelligently and ship faster. Engineered for scale, it offers end-to-end AI agents to plan, author, execute, and analyze software quality. The platform enables testing of web, mobile, and enterp…
SolarWinds Database Performance Analyzer (DPA) enables deep visibility into database performance and expert advice for performance optimization and tuning. What can you monitor with DPA? OracleOracle ExadataOracle EBSMicrosoft SQL Server Azure SQL DatabaseAzure SQL Database Managed InstanceMySQL DB2…
Seismic Learning (formerly Lessonly, acquired by Seismic in August 2021), is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.
Planview Portfolios is an end-to-end project portfolio management and enterprise architecture management tool. It includes two components: Portfolio and Resource Management and Capability and Technology Management. The platform is available as a cloud-based or on-premise service.
Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots …
Schoology aims to combine as many parts of the learning process as possible into a single platform for K-12 students. By doing this they aim to simplify the learning experience for students, parents, and teachers.
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs. The vendor say…
Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
Splunk is software for searching, monitoring, and analyzing machine-generated big data, via a web-style interface. It captures, indexes and correlates real-time data in a searchable repository from which it can generate graphs, reports, alerts, dashboards and visualizations.
The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.
Tableau Server allows Tableau Desktop users to publish dashboards to a central server to be shared across their organizations. The product is designed to facilitate collaboration across the organization. It can be deployed on a server in the data center, or it can be deployed on a public cloud.
Microsoft Project is a project management software. It provides core PM functionality, including agile workflow support and resource management. Project can be deployed in the cloud or on-premise.
Quid supports AI-driven consumer and market intelligence. Their Generative AI provides organizations with a holistic insight into customer context. Beyond capturing data, Quid enables organizations to see data through the lens of the future. By moving beyond data analysis, Quid predicts future trend…
Today’s directors need fast, informed decision-making and seamless governance workflows. Diligent Boards automates board and committee meeting creation, streamlines preparation and enhances collaboration with secure, integrated tools. More broadly, Diligent solutions provide a growth trajectory on t…
Avanan, from Check Point since the August 2021 acquisition, connects security technologies to enterprise cloud applications in order to improve protection of sensitive corporate data and IP. According to the vendor, Avanan's one-click deployment allows customers to deploy a new security solution in …