The must-have intelligence platform for customer service teams !
August 17, 2021
The must-have intelligence platform for customer service teams !
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong.io is an essential tool for our Customer Success team. We record all internal and external calls for the purpose of training new hires, sharing client feedback internally for example by commenting on gong calls and tagging each other. We also use Gong.io to share external calls with the customer for example if not everyone on our client's team is able to join our live training or presentation, Gong.io provides an easy way to share a recording externally for X amount of days.
- User friendly - Adding and removing the recorder as well as listening in on previously recorded calls and sharing the recorded links internally is easy!
- Analyzing Calls - Getting a recap of "to do's" that were discussed during a call sent via email and being able to go back to a recording to understand talking times between attendees is very helpful
- Announcements - While I enjoy the ease of adding and removing the gong recorder, one thing I would like to see improved is the announcement of the recorder itself during meetings. It sometimes appears as delayed.
- Automatic Recorder
- Comment / Tagging options
- Sharing Options
- Pipeline Analysis
- Helping us monitor client ROI
- Improving our communication skills
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes