Advanced Voip features for a low cost per head.
December 06, 2022
Advanced Voip features for a low cost per head.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Express
Cloud-hosted VoIP solution that offers advanced features for a low cost, with no need to maintain on-site hardware. Softphones allow flexibility for remote workers which was a major requirement during the pandemic that switched our company to home working. Ability to implement auto dialing and a full IVR system with voicemail. Flexibility to redirect calls.
- Well Priced.
- IVR
- Softphone / Hardphone support.
- Support is not the most reactive.
- GUI can be rather complicated.
- No SMS support.
- Softphone
- IVR
- Low Cost
- Allowed quick switch to home working.
- Flexibility for users to redirect calls.
- Good reporting to see where extra capacity was needed.
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Do you think 8x8 Express (discontinued) delivers good value for the price?
Yes
Are you happy with 8x8 Express (discontinued)'s feature set?
Yes
Did 8x8 Express (discontinued) live up to sales and marketing promises?
Yes
Did implementation of 8x8 Express (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Express (discontinued) again?
Yes