8x8 Works Well For Our Needs
July 25, 2023

8x8 Works Well For Our Needs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8x8 for our entire phone system. All incoming calls come to me and then I easily transfer them using the 8x8 app on my phone. I also use the desktop app, which I find to be more clear than the IOS app. I also use 8x8 to set up new users for my company.
  • Easy Use
  • Clear Connection
  • Reliable
  • Setting up voicemail more seamlessly
  • Allowing Admin to update user photos for entire company for consistency of image
  • Moving the Meet Now button on the IOS app to a different location... it is easy to hit accidentally!
  • Putting the Hold button on the IOS app in a better location
  • Transcribe voicemails
  • Clients reach us easily
  • Brokers reach us easily
  • It is easy for Admin to utilize
I don't remember the name of the phone service at my last company, but 8x8 is a million times better!

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

We just use it as our phone service and it suits us well for our needs! Since we have not used it for any other feature, I cannot say there is a less appropriate use.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
10
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
6
Mobile app for Android
Not Rated