Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

8x8 is our phone system we use for communicating with our customers. We also use the internal group messaging feature within the company. We actually went to a different company briefly, and quickly came back to 8x8 after realizing we made a huge mistake. The quality and service levels with 8x8 are unmatched. Without effective communication with our clients, we would be out of business and 8x8 makes that so easy!

Pros and Cons

Call Quality
Ease of Use of Sytem
Quick Response to IT/Product Issues

Truly, I have nothing negative to say about this system!

Return on Investment

It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!

Alternatives Considered

Podium

Podium was no comparison to 8x8. 8x8 is better in quite literally every way - call quality, customer service, ease of system use, interface, being able to see when lines are busy, tranferring calls.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

DocuSign, Podium, CutePDF

Likelihood to Recommend

8x8 has proven to have excellent quality and service. When we briefly explored a different company for our phone system, the service levels left much to be desired. We would go a week or more without hearing from our account manager on issues we were having, they would schedule calls and then not make them. 8x8 has been the exact opposite, they are on top of things when we need them, we no longer have dropped calls or complaints about call quality, and the system is so easy to transfer calls and direct them where they need to go.

If you need a solid phone system, look not further!

Overall Satisfaction with 8x8 X Series