A systematic review of 8x8 X series
Overall Satisfaction with 8x8 X Series
Talking self training & Demo for self understanding of the application and usage.The Product solves many problems such as its voice for MS teams, providing PSTN connectivity to many countries, Superior voice & video clarity, sms and team chat options etc.Scope is I have implemented it for the clients who has issues with traditional/legacy phone systems , got thier numbers ported and system moved across 8x8.
- Traning content helps if got stuck somewhere
- 8x8 Ui is user freindly ,thus navigaion becomes easy
- At this point, getting connected to actual agent/executive is difficult as vitual agent is not able to answer queries properly
- Introduce AI technology soon
- Overall it has got positive impact, customer are happy using it and its easy for us to manage it
8x8 has a 99.999% uptime SLA, and the system is designed with no single point of failure, multiple redundancy and rerouting capabilities
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes