8x8 X Series is a Work From Home Win!
January 22, 2024
8x8 X Series is a Work From Home Win!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
Our previous provider has a messy interface, lack of support and consistent failures in service. Dropping calls multiple times with one customer is not what any business wants. We server international customers as well and many of the services I explored could not support that. 8x8 X Series has given us a clean interface to work with, easy metrics to review and we have had no interruptions in service. Our team is pleased with the ease of use and the quality if each call we make.
- User friendly interface and visually appealing
- Excellent Admin support and access to training
- Ease of use for all users
- Excellent support all around
- Warm call transfers on the desktop app
- More visibility or choices on default messages and hold music
- Making sure users know they cannot do a Barge, Whisper or Monitor group without hardware
- This service cost us less and performs better than our previous provider.
- Our customers are happy to start a call and it end when it supposed to
- Our employees are happy to have a reliable and easy to use product
8x8 X Series is far superior to Phone.com. You have excellent support and assistance for challenges. Your service is reliable and easy to use. Your support staff is knowledgeable and the online case portal makes it easy to manage. You user interface is easy to use, visually appealing and offers more functionality than anything we had with Phone.com. Your services and charges are transparent and more cost effective.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes