Simplistic, streamlined phone system for modern working environments
October 16, 2019

Simplistic, streamlined phone system for modern working environments

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

It is being used across our entire company. It is also used on mobile devices as well as desktops. The virtual aspect of it solved business issues when on the road or traveling. Also, having an individual phone number per line is quite nice. This system is far less in cost as well.
  • Cost
  • Mobility
  • Call clarity/quality
  • The setup was cumbersome as some phone numbers disappeared. Technical glitches.
  • Changing packages was very difficult and time consuming. Involved a lot of time and it should be a simple process.
  • 911 fees are exorbitant. This may be out of 8x8's control though.
  • The cost is less than a traditional phone system overall.
  • We do not host our own phone system as it is now in the cloud.
  • The bill is much easier to read and understand.
  • No long term contracts.
When switching packages numerous calls had to be made and it wasted a lot of time. We were constantly switched over to different departments, it was a mess for something so simple. No one seemed to want to own the issue and take care of it.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

It is suitable for startups or even established businesses. Especially ones where employees have modular working environments or are on the road or working from home. The ability to port presets over is very simple as well.

8x8 Work Feature Ratings

User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call park
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
10