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Absorb Review
March 09, 2023

Absorb Review

Bernadette Bresee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Absorb Engage
  • Absorb Inform
  • Analyze

Overall Satisfaction with Absorb LMS

We use Absorb for our corporate learning platform, ELI. We also utilize Go1 integrated with Absorb. We mainly use our LMS for compliance, professional development, and reporting.
  • Customer support
  • Ease of use
  • Integration with other platforms
  • Reporting - Analyze appears to still be in Beta mode
  • Customization (learner and admin side)
  • Re-enrollment capabilities
  • Messaging/mass messaging
  • Enrollment rules for every function, not just courses (i.e. Manager dashboard)
  • Reporting
  • Engagement with learning
  • Compliance trainings
  • Improved compliance numbers

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Absorb LMS go as expected?

I wasn't involved with the implementation phase

Would you buy Absorb LMS again?

Yes

Go1
Absorb meets all of our basic needs. Where it falls short is the above and beyond. It would be great to be able to customize the experience for learners more and integrate learning into the workflow, such as within Teams. Hard to increase engagement with the platform when customization abilities for the learner side are fairly basic. Reporting capabilities have a way to go towards improvement. However, the support team is quick and knowledgeable.

Absorb LMS Feature Ratings

Learning Management
5.3
Course authoring
8
Course catalog or library
7
Player/Portal
4
Learning content
7
Mobile friendly
1
Progress tracking & certifications
Not Rated
Assignments
Not Rated
Compliance management
4
Learning administration
8
Learning reporting & analytics
5
Social learning
2
Gamification
2
Single Sign On (SSO) Enabled Learning
10

Absorb LMS Support

Customer support has been consistently helpful and quick to respond. When we were launching an important course, the support team went above and beyond to work with us on-call and test the course before launch due to the course's size and complexity.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes.
Yes - Most of the time, yes. We had found an issue where some SCORM files did not work in iFrame, only pop-up. These were mandatory trainings and caused widespread problems for learners. While the support team was helpful, it was frustrating that the bug was not actually fixed until months later, along with the quarterly update. This was a bug that was affecting many learners and affecting our compliance scores. It impacted learner's trust in the platform, and we didn't have a fix until months later. While the support team is very helpful, the platform is buggy at times.
We were launching a complex course type with a third-party vendor. The third-party vendor did not do very good quality control for the SCORM file, but we needed to ensure that the bugs were with the file, not the Absorb platform. The Absorb support team went above and beyond to ensure our confidence in the platform, testing different versions of the course ahead of time and even clicking through the course to ensure it worked properly. The issue wasn't even with the platform, but Absorb's team went above and beyond to ensure our confidence in the platform.