Item: Absorb LMS
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Absorb LMS for both internal and external users that require specific auditable education regarding our products and policies. We deployed Absorb to over 5000 external users across the globe in multiple different languages and branding to engage the different demographics for both regulatory and marketing initiatives. The platform allowed us to build out a collaborative hybrid learning methodology internally which enabled individual business units autonomy in the system for their unique learning needs.

Pros and Cons

Customizability
Branding
User experience
Automation
Multiple Domains
Collaborations
Language Options

More robust integrations with larger HCM systems
More robust reporting out of the box
More mobile app capabilities

Return on Investment

Improved regulated completion of education items by 80%
Improved external learner engagement by 75%
Enabled users to collaborate outside of their stake increasing organization knowledge by 40% in those groups.

Absorb LMS Product Features

Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
Ecosystem Integrations (Absorb APIs or Absorb Connectors)
Intelligent Recommendations
Social Learning (Absorb Engage)

Support Rating

We really appreciate the Absorb documentation and the ability to add feedback on those documents. Their voting tool has been used extremely well over the past 2 years to determine the most wanted feature updates. The updates are at a consistent basis and communicated clearly and transparently on their support page. Whenever reaching out to support on phone or email they were prompt getting back to us and if they were not able to resolve the issue then, they genuinely reached out to other teams to find answers (if not always solutions) to what was going on. Our CSM Stephen has been great and was always communicative regarding updates, changes or new/neat use cases discovered by other clients, he has definitely been our champion. Chase has been a great representative and helping us with our subscription and our very unique use cases. He was able to find creative solutions to our needs and worked with leadership in tandem with Stephen to get us in a better space we were previously.

Alternatives Considered

D2L Brightspace, Workday Human Capital Management, Thinkific, EdApp and Moodle

We were very disappointed with D2L and Workday's ability to customize what or how content is shown to users. The platforms can be robust but the onboarding time for new administrators is much longer than Absorb. Workday's current offering (2023) for external learners is unacceptable for our use case and much more manual then Absorb's solutions. Workday does not have the ability to create engaging content or notifications to the user and the UI is pulled directly from the HCM with very little flexibility between the modules on look, feel or layout.

While Thinkific was good for external users and monetization, it also lacked flexibility for multiple different demographics. EdApp while having a good mobile presence and quick turnaround for course creation, it's offerings for other engagement factors fell short of Absorb.

Moodle can be a great LMS, but all of the features require you to plan and (potentially)code your requirements into the platform. This required time that we didn't have and to administrate the platform required additional personnel and resources for any changes we wanted to have after go live. We didn't have the time nor other organization resources available when launching so it couldn't be considered.

Key Insights

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

Other Software Used

Adobe Captivate, Articulate 360, Articulate Storyline

Likelihood to Recommend

Without Absorb we wouldn't have been able to launch multiple learning campaigns for different brands. These ranged from product education to international resellers to our own internal sales reps. The ability to engage the user when they first see the platform can't be understated. The attention span of learners in 2023 is extremely short and having the ability to make notifications per course (and per brand) to look like a marketing email (w/ videos and interactions through HTML) is powerful. Other platforms allow for some customizability, but not to the level that Absorb does and people underestimate how important that is in a platform that can be used for so many user cases and demographics. Add in the ability to separate demographics in the platform, add collaborations, their own leaderboards etc. - it's something that has to be experienced holistically to appreciate fully.

Absorb allowed us to serve demographics other platforms couldn't dream of doing.

Modules Used

Overall Satisfaction with Absorb LMS