Excellent Customer Service
April 07, 2023

Excellent Customer Service

Jessica Gordon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

We use it to administer training to our employees. It would be useful if it could transfer certificates to other programs we use so that we don't have to do it manually.
  • customer service
  • training videos about absorb
  • Links to our ADP system
  • linking with other programs
  • could use more detail in training videos
  • voice over and translation available
  • improved learner engagement
  • Helping with onboarding
  • Content Creation (Absorb Create)
  • Content Libraries (Absorb Amplify or 3rd Party Libraries)
Our company representative, Jason May, drops everything to help in a pinch. He set up regular meetings with me to ensure that I get the support I need.
I used Moodle in University but it was only the learner side so I am not sure how it would stack up to the Admin side.

Do you think Absorb LMS delivers good value for the price?

Not sure

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Absorb LMS go as expected?

I wasn't involved with the implementation phase

Would you buy Absorb LMS again?

Yes

I can see it being well suited in distance leaning settings.

Absorb LMS Feature Ratings

Course authoring
8
Course catalog or library
8
Player/Portal
9
Learning content
9
Mobile friendly
Not Rated
Progress tracking & certifications
8
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
8
Learning reporting & analytics
Not Rated
Social learning
Not Rated
Gamification
Not Rated
Single Sign On (SSO) Enabled Learning
Not Rated