Captive Entry Review
November 18, 2020
Captive Entry Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Captivate Prime
Adobe Captivate is an LMS our organization is piloting along with several other sister organizations. We use it to create and publish training courses for clients. With COVID being what it is, having a powerful online learning platform is a must. Internal trainings are not conducted using this tool. We have considered using it with partners to share templates and techniques, but have not moved forward.
- Integration w/ Adobe Software Suite
- User Licensing
- User Interface (for clients)
- No pricing schemes fit our business model well.
- A 'lite' version for those not interested in Adobe integrations would be nice.
- Web client support needs to be comprehensive.
- Platform has enabled online-learning.
- Cost has been fairly intense for a non-profit.
- Training requirements have been severe.
Having a team assisting with questions and licensing was certainly a step up over many of the competitors. They did tend to have the same shortcomings of many sales/implementation folks in that they were inadequately prepared to field tech questions, however that seems standard for sales. We have not been with Adobe long enough to comment on the long-term efficacy of the Success Manager(s).
Articulate was the primary competitor and excels in different areas. Articulate offers a heavy-weight in-depth learning system like Captivate, but also a lightweight web version that is super easy to on-board new users. Articulate also struggled with good licensing options just like Adobe. Ultimately, we favored Adobe due to the integration with other Adobe software as well as brand recognition among both clients and internal staff.