Captive Entry Review
November 18, 2020
Captive Entry Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Captivate Prime
Adobe Captivate is an LMS our organization is piloting along with several other sister organizations. We use it to create and publish training courses for clients. With COVID being what it is, having a powerful online learning platform is a must. Internal trainings are not conducted using this tool. We have considered using it with partners to share templates and techniques, but have not moved forward.
- Integration w/ Adobe Software Suite
- User Licensing
- User Interface (for clients)
- No pricing schemes fit our business model well.
- A 'lite' version for those not interested in Adobe integrations would be nice.
- Web client support needs to be comprehensive.
- Platform has enabled online-learning.
- Cost has been fairly intense for a non-profit.
- Training requirements have been severe.
Adobe Captivate is easy to deploy in an administrative sense. The licensing + environment setup does not take a whole lot of time. However the time requirement from course developers is far more intense. Getting them on-boarded took quite a while (several weeks per trainer). Once they get rolling, the time to roll out a new course isn't too bad. But it's definitely not a seamless process yet.
Pricing and licensing has been by far the least enjoyable part of working with Captivate. We had tried getting a licensing setup that allowed courses to facilitate shorter classes, and never quite figured out how to do it smoothly. For instance, if we have a 2-week course, there just isn't a licensing model that accommodates that well. Easily and flexibly floating licenses would solve this cleanly.
Having a team assisting with questions and licensing was certainly a step up over many of the competitors. They did tend to have the same shortcomings of many sales/implementation folks in that they were inadequately prepared to field tech questions, however that seems standard for sales. We have not been with Adobe long enough to comment on the long-term efficacy of the Success Manager(s).
Customer Education
Articulate was the primary competitor and excels in different areas. Articulate offers a heavy-weight in-depth learning system like Captivate, but also a lightweight web version that is super easy to on-board new users. Articulate also struggled with good licensing options just like Adobe. Ultimately, we favored Adobe due to the integration with other Adobe software as well as brand recognition among both clients and internal staff.