Overall Satisfaction with Adobe Connect
We use Adobe Connect to
- Deliver and track HR/Compliance Training
- Support Online Meetings for employees
- Support Online Meetings for students in their classes
- Deliver and Track content
- Provides direct and seamless integration with desktop development tools like Adobe Presenter and Adobe Captivate
- Granular access control features for content, content folders
- Granular quiz reporting options
- Robust meeting and training platform
- Direct integration with our Learning Management System, BlueQuill
- Self-service for meeting Hosts
- It is difficult to get resolutions to issues from Adobe directly
- The automatic reminders and email functions work inconsistently - known issue
- Reporting features work inconsistently - known issue
- Although there is a high-level of granularity with the configuration and permissions, there are a number of permissions that are locked down that we would like to have been able to configure.
- Maintaining records of training completion across the orgainization
- Distributing the management and workflow across the organzation
- Distributing the content creation and management across the organization
- Adobe Connect was roughly HALF the cost of competitor's products for a similar number of seats/concurrent licenses.
- BigBlueButton,Skype,Lync,GotToMeeting,BlackBoard Collaborate
While this is different for every business, for us it was the tracking, reporting, and content management that offered us what we needed initially. We also needed the flexibility of integrating telephony services later on. We also liked that we could add additional seat licenses as the usage grew over time. In addition, once we decided to use Adobe Connect with our LMS, we found it to integrate well with our other technologies and processes.
Using Adobe Connect
The respresent, students, faculty, and staff. They use it for training, education, instructional design, and meetings. From higher education implementations in the classroom to compliance training from HR.
These 20 individuals represent network infrastructure, HelpDesk, and training staff.
- Students meeting with their instructors for weekly class session.
- Staff and faculty meeting with other remove faculty and staff.
- Delivery of HR training.
- The integration into our LMS. We were able to automate the creation of class meeting rooms by combining Adobe Connect with our "Section Deployer."
- Seminars and larger events.
Evaluating Adobe Connect and Competitors
Yes - We replaced an old version of Elluminate.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We had an extensive list of needed features. Those features were rated for need and importance. If a product failed in any area, we elliminated it.
I don't think I would change it because it was a very long, very detailed evaluation and implementation.
Adobe Connect Implementation
- Implemented in-house
Yes - We work in agile, so we had various "spikes" in order to test the implementation and integration in our development environment. We then, did several iterations of implementations and tests. We then moved to a pilot testing phase, that also includes training.
Change management was a major issue with the implementation - We have 600+ adjunct faculty who need to be prepared to teach, so constant, ellaborated communication has been ongoing for 4 months.
- Testing - there is no all-inclusive testing product to test load, streaming and performance.