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Adobe Experience Manager
September 07, 2023

Adobe Experience Manager

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Other

Overall Satisfaction with Adobe Experience Manager

We currently use it to manage all of our property and brand websites. So our company has 70 plus websites and they're all hosted on Adobe Experience Manager. Being able to have so many different websites to differentiate between just being able to have the website structure that we need in there and being able to have users go in and make the edits that they need. It's fairly easy to navigate. So if you know the platform, then it is easy to find what you are looking for. Being able to structure the content is probably, for me, one of the best things about it.
  • I guess I'm just so used to doing it. I do enjoy the content fragment aspect of it and that we have a repository for the content, and then we are able to help us get that to a page, which then goes live. It's nice to be able to have a repository that users can access and we don't necessarily have to give them access to the webpage itself. We can say, "you stay in this box here and only edit this," which helps us to better maintain the integrity and look at design of our websites.
  • Well I guess within the content fragment aspect, we do find that it can be a pain to have to activate the fragment, then activate the page, then activate the detailed page, then activate a would-be parent page above it - just to do all these different activations to get the content live on the website. It would be nice if we could publish it in one spot and it's activated through all the changes that are pulling that same data. So yeah, that would make the process a lot easier in regards for users. So we don't have to train them to say, activate it here and then you have to activate all these other steps to make sure that your content goes live. They could just publish it in one place. That would be very helpful.
  • This actually has been great for our websites. In the time that I've been with the company, we've seen at least the profitability of our websites because we are measuring that through analytics. We've seen it double since using it. We were using it when I first started with the company, but we've gotten better at how we're using it and really optimizing the use as well as the design. I think that that's made a huge difference. We've seen a huge jump in the performance of our websites with maintaining users and the e-commerce side of it.
Well for me, you know, it's like the back of my hand because I've been in it for so long. When we do train people, it is a little like, "whoa" at first for them. It's one of those things where it just takes being in there and getting accustomed to it. I do think overall it's good and the more you are in it, the easier it gets. It's just maybe overwhelming for brand-new users at first.
  • RDM is more so of a repository for our web assets. I feel like we're not getting all of the fancy books that we could be.

Do you think Adobe Experience Manager delivers good value for the price?

Yes

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

Yes

Did implementation of Adobe Experience Manager go as expected?

Yes

Would you buy Adobe Experience Manager again?

Yes

I'm on the web team, that's kind of perfect for the instance of what we use it for, just for maintaining all the property websites and whatnot. I guess first what I would say for us is sometimes just not necessarily everything out of the box works for us, like component-wise. There are cases where we have issues with some of those components and then we'll have to make adjustments or customize in order to get the functionality that we need in that instance. But that's probably, at least from my department, the only issue where I would say is not the best case and we have to make adjustments for it. But otherwise, in regards to managing our websites and to the scale that we have, I think it's great for what we need it for.