ADP Advocate
November 23, 2020

ADP Advocate

Joshua Brooks | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments

Overall Satisfaction with ADP SmartCompliance

ADP SmartCompliance is only being used by the Payroll Team to processes Taxes and more recently Garnishments. We have 4-5 team members in SmartCompliance on a daily basis doing the tax and garnishment funding. 3 team members work within SmartCompliance to balance our tax returns and ensure everything is transmitted to ADP and filed.
We recently implemented Garnishments which has removed most of the manual work we have done in house. ADP SmartCompliance loads the employee withholding orders directly into our system and our pay results are sent directly to SmartCompliance to generate invoices and funding to the Credit Agencies.
We have been using ADP SmartCompliance for multiple years and the processes are starting to change for the better as ADP has continually updated SmartCompliance. We are now able to resolve exceptions for accounts that need to be registered through SmartCompliance and use the Registration Services via SmartCompliance. Quarter Amendments are also easier to handle now as we can see the QTD and YTD info by employee through the QTI tool. Or we can send a quarter file from our system for a previous quarter that ADP can process as an amendment.
  • Update system to changing Federal Requirements.
  • KPIs.
  • Invoicing and Funding.
  • Multiple systems outside of SmartCompliance.
  • Does not process W-2s or W-2Cs.
  • Cannot update mapping, need account manager.
  • Cannot inactivate our own codes or setup new headers ourselves.

Do you think ADP SmartCompliance delivers good value for the price?


Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?


  • Reduce headcount.
  • Reduce administrative work.
  • Adapt to new regulations more quickly.
  • Timely deposits.
ADP SmartCompliance is well suited for Garnishments, Net Pay and Taxes as a means to remove manual processes in house. With ADP having relationships with all the different tax jurisdictions, ADP is more able to file tax returns and connect with these jurisdictions when there is an issue. ADP SmartCompliance also has a better electronic W-2 and Pay Slip portal than in house system, which also allows the information travel with the employee versus Payroll having to always provide this information.
ADP SmartCompliance has some bugs in regards to processing 1099R and 945 amendments. The system is setup for W-2s first and therefore has some trouble processing 1099R's.

Using ADP SmartCompliance

5 - We have two Payroll Processors that handle garnishments and use ADP SmartCompliance to process the withholding orders. They are responsible for ensuring the records are uploaded to ADP and employee's are receiving credits for overfunded withholding orders.
We have three Payroll Tax and Accounting team members that process tax filings/ funding and garnishment funding. These three employees are in ADP on a daily basis processing.
5 - We have five employees that are actively using ADP. These employees all have analytic skills and are able to research and analyze using the data ADP provides. Each employee has general understanding of how to use Excel and other Microsoft applications. These employees also have higher level writing skills and the ability to effectively communicate with our vendor and employees.
  • Tax Filing.
  • Tax Funding.
  • Garnishment Funding.
  • Garnishment Reporting.
  • 1099 NEC processing.
  • Automated amendment processing using integrations.
  • Registration Services.
  • W-2 Processing.
  • W-2C Processing.
  • Integration for 1099-R processing.
There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
Workday Cloud Platform, Microsoft 365 (formerly Office 365), OneNote

ADP SmartCompliance Support

I believe ADP SmartCompliance is above average and we have a good team we are collaborating/ partnering with at ADP. I believe there are a few areas ADP can improve in, but would still recommend the company without those improvements. In the coming year, I would like to see the systems consolidated as we have three additional systems [in addition] to ADP SmartCompliance that we process with.

Using ADP SmartCompliance

ADP continues to update their system and I have seen huge changes over the years that have made processing easier. I believe there are more changes to come and this is the reason I have rated the usability as an 8.