ADP Workforce Now February 2020 Review
February 20, 2020
ADP Workforce Now February 2020 Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We use ADP Workforce Now across our entire company. It's used for time management, record keeping, payroll processing, benefits/retirement. Our company has over 40 locations across 8 different states so using this system has helped manage employees information easier. We use self-service a lot, which allows out employees to update their own information (to a limit) and frees up having to do it from corporate. Using the system for our benefit enrollments and retirement has also streamlined reporting and allows employees to have one central location to review their enrollments.
- ADP Retirement has been a huge benefit since it's integrated with our payroll. We have little to no errors and reporting is easy.
- The system is generally easy to use on a day to day basis.
- I think making the different departments more accessible within ADP (i.e. reporting, benefits, etc). Having to call in and go through prompts, to wait on hold, can be difficult when you're busy. The chat has helped some but I still see delays.
- I'd like to see better functionality of the Open Enrollment tool. Being able to link up information or have it available in the system. If the capability is there, we aren't aware of it.
- A positive is that having things all working together is we've been able to keep our corporate HR team small.
- A negative has been dealing with technology issues with employees. Many are challenged with it and ADP doesn't have much in terms of allowing the employees to contact them to support them. It falls back on our HR team and we aren't IT experts.
- We haven't integrated any outside systems.