Item: ADP Workforce Now
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Dental Depot uses ADP company wide. We have 24+ offices. Managers use the system to approve employee time, track PTO and submit reviews. The human resources department uses it much more extensively. ADP runs all payrolls for Depot, including our doctor commissions. We also use the talent module as a pipeline for all candidates.

Pros and Cons

The new hire dashboard is helpful and easy to navigate.
The home page is customization. Employees don't have difficulty learning where to find items.

The report center is not user friendly. The layout of reports is not helpful.
The onboarding setup should have more customization. You also can't upload videos that aren't a URL/from YouTube.

Return on Investment

ADP helps all of our offices across multiple locations and metros.
ADP does not offer reps to train via phone, webinar or in person.

Scalability

The system seems to be able to offer the major things that we need. However, transferring employees has proven to be a hassle. As Depot grows, we often need to move someone from one location to another. We've found that the system does not move over key information automatically, including PTO, direct deposit info, taxes selections.

Systems Integrated With

Third party job sites like Indeed and Monster.
B2C

Alternatives Considered

Paycom

Likelihood to Recommend

Overall, the system is user friendly. There are some areas that could be more efficient, such as a better reports center layout and the ability for employees to add a punch request to be approved by manager. The biggest concern we have with ADP is not knowing what contact to go through for questions. It seems that we have to wait for our account rep to get us the info, then we have to reach out to a generic department, then we have to wait to hear from the individual assign to the inquiry.

Dental Depot - ADP Review

Overall Satisfaction with ADP Workforce Now