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An All-in-One Solution to HR Needs
February 23, 2020

An All-in-One Solution to HR Needs

Diadra Bendixen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is our total HRIS solution. For my role, I specifically use it for recruiting and onboarding, but it's also used for general employee management, including timekeeping, payroll, and benefits. We've also found it a useful tool to stay connected with our staff, which is great because most of our employees work in different locations separate from our HQ.
  • Easily able to create and customize job postings to appeal to candidates.
  • Integrated background screening services making criminal history checks simple.
  • If you have an issue with the portal, you may have to call the support line a few times before you find someone who actually knows how to help.
  • The navigation menus can be confusing to employees, as some options seem "hidden" under multiple layers of categories.
  • Increased quality of candidates hired by providing a comprehensive requisition system.
  • The ability to instruct employees on how to use self-service features decreases their need for HR support with simple things (getting a copy of their W-2 or paystubs, for example).
I don't have a lot of experience with working in a larger company using ADP, but it seems pretty clear that the system could be easily customized to fit whatever company size you're working with. Having the ability to add on additional features comes in really handy for this specifically, because you can manage exactly what you need, and keep out what you don't.
This is a great system if you're looking for an all-in-one that will cover your basic payroll and HR needs. On top of the base system, you can add on additional options in the "a la carte" sense, so you can pay for the things you need, and not for the services you don't. For recruiting, it's been a breeze to use - being able to manage the whole of a candidate's hiring and onboarding in one place, while being able to collaborate with the hiring managers, has made my job much easier.

ADP Workforce Now Feature Ratings

8.0
Employee demographic data
6
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
9.3
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

ADP Workforce Now Support

ProsCons
Good followup
Slow Resolution
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care