Item: ADP Workforce Now
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are using it for Payroll, Benefits Enrollments, and Time and Attendance. It is being used across the whole organization. Addresses HR and payroll problems.

Pros and Cons

Customer support
Payroll

Scheduling is lacking versus competitor Paycom.

Return on Investment

Management
Customer support

Scalability

I am sure it has potential but for Amazon Delivery Service Partner needs, it is lacking in key areas of scheduling and time and attendance needs for Amazon compliance.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

They are responsive and always available. Sometimes the answers are not always clear and require multiple calls. Sometimes the follow-through on the requests is not 100%.

Likelihood to Recommend

Best suited for larger companies handling payroll. However, it lacks in scheduling and time, and attendance.

ADP Workforce Now: Could be better

Overall Satisfaction with ADP Workforce Now