Item: ADP Workforce Now
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

They sell it as a full-service solution and while that may have been true for Workforce Now, but [I believe] it is NOT true for NextGen. [In my experience] hey are forcing [us] to switch from Workforce Now to NextGen even though the service specialists don't know how to use it and it constantly has bugs and "known errors". I've spent thousands on an additional payroll admin, hidden fees, corrections, and I wish I was exaggerating - hundreds of hours on hold with them. I know ADP is supposed to be the best nationally, but this just cannot be true. There has to be better than this. [I believe] if you like your staff to think you are purposefully not paying them, use ADP. Otherwise, steer clear.

Pros and Cons

Nothing.

Service Specialist Knowledge of Product.
Clear training and Modules.
ANY Support.

Return on Investment

I had to hire another full-time staff member to manage payroll~$102k/yr because [in my experience] the system requires so much maintenance.
Hidden fees, charges, and unclear invoicing.

Scalability

Difficulty in the onboarding process makes scaling up a nightmare. It's fine for a few new hires a day but anything more than that and [I believe] your day is wasted.

Systems Integrated With

None

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

[In my experience] service tickets take 3-5 days to get an answer, if at all. Calling into service usually takes 45min-1hr and rarely results in a resolution. Just them acknowledging it's a known issue and then asking to check back later. [I believe ] the support staff does not have knowledge of the system.

Likelihood to Recommend

We were drawn to ADP as we onboard huge numbers of seasonal employees in short time frames. They sell it as an easy onboarding processing that just requires the admin to send a link with their name and email. [I believe] it is not even remotely that easy, [in my experience] the onboarding experience is incredibly buggy, half of the staff needs help or has to put in service tickets to get to the actual onboarding paperwork. Hours and hours spent on the phone trying to troubleshoot with service specialists that [I feel] don't understand the product or your company. Oh, and forget having one account manager to help you. It's luck of the draw and [in my experience] your odds are not good.

STAY AWAY FROM WFN AND NEXT GEN.

Overall Satisfaction with ADP Workforce Now