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Algolia: Enhancing CX + Usability for Ecommerce Users and Customers
May 15, 2023

Algolia: Enhancing CX + Usability for Ecommerce Users and Customers

Joel Harrington | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Algolia

We were looking for a robust search tool that enabled us to personalize search results utilizing AI, while also solving other problems and automating other tasks like Synonyms, Common Misspellings/Typo Tolerance.
  • Typo Tolerance
  • Synonyms
  • Personalization
  • Allowing for manual manipulation of results
  • Onboarding process was a little more time-consuming than we initially anticipated
  • Typo Tolerance
  • Synonyms
  • Rules
  • Facets & Filters
  • Positive CVR boost
  • Improved NPS scores
SLI- We used SLI for about 8 years prior to Algolia and Aloglia is far more sophisticated in terms of Typo Tolerance, Synonyms and AI capabilities. It also allows for much easier global rule setting so that we can easily promote our Proprietary Brands.

Do you think Algolia delivers good value for the price?

Yes

Are you happy with Algolia's feature set?

Yes

Did Algolia live up to sales and marketing promises?

Yes

Did implementation of Algolia go as expected?

Yes

Would you buy Algolia again?

Yes

For example, a search for dog vaccines on other
pet health supply company websites would come up with only
product results, Revival Animal Health’s multifaceted
results provide both product and informative content from our Learning Center.

Also, our merchandising team has worked up a product ranking structure, based
on keywords. We can then ensure that our Proprietary Brands: Breeder’s Edge, Doc Roy's Vet Basics and Shelter's Choice show first in applicable search results.