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Streamlined Search: Easy integration & Lasting customer experience
November 04, 2023

Streamlined Search: Easy integration & Lasting customer experience

Andrew Derick Vorster | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Algolia

The main problem we have experienced is typos in search term queries made by users visiting our online store. Algolia addresses this problem with its best in class typo tolerance. This prevents a search result with no products for the end user and leads to an increase in conversions for our online store. In our organization we also started to use Algolia for personalized search results based on a users past search and click behaviour to tailor the results according to his preferences. This leads to a better customer experience overall.
  • Typo-tolerance
  • Transparent pricing tiers
  • Well documented with lots of tutorials and samples
  • Easy to use API's
  • Support response time is short
  • Documentation is extensive but some times lead to confusion with regard to where to find a specific SDK's solution to my need.
  • Initial setup and Configuration options require some time to get familiar with.
  • Instant search experience with typo tolerated results.
  • Documentation that enable developers to implement and make use of the features provided.
  • Merchandising of category pages based on defined Rules.
  • Easy to use dashboard that enable configuration changes without the need of code changes by Admins.
  • Our team saw a 24% increase in click-through rate and 45% increase in conversion rate after implementing InstantSearch.
  • The bounce rate for Category pages has been reduced by 15% after Merchandising was implemented.
  • The time to conversion has been reduced from an average of 4 minutes to 60 seconds due to time saved by acurate search results that are instantly delivered to our customers search query.

Do you think Algolia delivers good value for the price?

Yes

Are you happy with Algolia's feature set?

Yes

Did Algolia live up to sales and marketing promises?

Yes

Did implementation of Algolia go as expected?

Yes

Would you buy Algolia again?

Yes

  • Algolia is well suited to provide a greatly superiour user experience for site search.
  • Algolia is great at implementing merchandising for category pages that are based on Rules.
  • Algolia provides excellent instant results for searches no matter what device or platform you are consuming it from.
  • Algolia has a well documented library to facilitate the integration process and samples to enable developers to implement features into any existing platform with easy.