Item: Apple Remote Desktop
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Apple Remote Desktop (ARD) to remotely repair computers, push out updates, and troubleshoot issues for our IT department. It allows us to remotely view and command several machines at once saving us time.

Pros and Cons

Remote commands for doing things to a large number of devices
Allows us to see what the user is seeing
Allows us to repair things without leaving the office.

Can be slow at times
Network scanners don't always pull up all devices
Agent running on client machines has to be restarted occasionally

Return on Investment

Saves time
Cuts down on travel
Issues are resolved faster

Alternatives Considered

Apple Remote Desktop is unique in some of the abilities it has. I feel like there is not much in direct competition for much of what it can do.

Other Software Used

Aruba Networks Wireless, Jamf Pro, Google Classroom

Likelihood to Recommend

[It's well suited] When you need the ability to see what your end user sees, or you need to send commands to large groups of computers.

Apple Remote Desktop - The Time Saver

Overall Satisfaction with Apple Remote Desktop