Item: Ascentis (discontinued)
Rating: 8
Author: Connie Adams

Support Rating

You do not have an individual rep. Questions have to be sent by email. Calling is somewhat difficult.

Use Cases and Deployment Scope

It is being utilized by the HR department only. It is used to keep all confidential information, training, and all personnel information.

Pros and Cons

Customization is great. You can add a tab if there is information that you want to include in a personnel file.
Attachment, for scanning in documents
Reporting is fairly easy to create.

Benefits are lacking. The information being supplied to Carrier Connect is incorrect.

Return on Investment

Ascentis HR is good. But you have to purchase each module separately. There is time, recruiting, performance management, and payroll. There should be a better way of putting it all together.

Alternatives Considered

Paychex Accounting Online

Pretty comparable. The reporting is easier with Ascentis. But the benefits, and carrier connections were better with Paychex.

Other Software Used

Ascentis Payroll, Ascentis Recruiting, Ascentis Timekeeper

Exceptional Examples of Ascentis (discontinued) Support

Can't think of anything lately. When we signed up in the beginning, I asked more questions.

Being able to customize is very nice. But the problems that we have had with the benefits, makes it difficult for our billing. Not sure if the problem lies in the benefits screen or with the fields that are being pulled from carrier connect. Cobra notification also has to be supplied manually to our Cobra provider.

Pretty Good Software.

Overall Satisfaction with Ascentis HR