GREAT way to stay in contact with customers and increase online presence
May 15, 2018
GREAT way to stay in contact with customers and increase online presence
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
We use AskNicely as an automated touch point with each of our customers twice throughout the year. We also generate referrals, online reviews, as well as testimonials using their software in addition to gauging general customer satisfaction.
- Generating Online Reviews
- Automate Customer Contact Points
- Generate Honest Customer Feedback
- If there was a way to directly link a Google Review to a 9 or 10 response that would be excellent
- An integration with our Agency Management system that automatically loaded new email addresses for survey disbursement would be awesome also
- Our Google search listing has moved forward 3 pages since beginning the automated email for online reviews. We have generated a significant increase in calls/requests just from this alone.
- We have been able to gather some excellent customer testimonials for use on our website and in print distribution to help increase customer retention and trust.