Item: Avalara
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Avalara to calculate and track sales tax and certificates of exemption.

Pros and Cons

Reports.
Online chat.
Update sales tax rates.

Customer service is slow and unreliable
Transactions record bugs.
General communication is not consistent.
On their website, I would like more interactive material and self-help guides.

Return on Investment

We spend a lot of time auditing Avalara's calculations and reports.
We spend a lot of time chasing customer service to resolve problems.
It helps that there is one center for everything relating to sales tax.

Systems Integrated With

Netsuite

It calculates the sales tax, and it's still not perfect, so we are still working on it and not expending Avalara's use. We also use certification capture and it is easy to use.

We use it every time we issue an invoice, so the usability is high. However, I wish it worked better so I wouldn't have to spend so much time checking every single transaction and adjusting thing so often.

Additional Capabilities

We use the exemption certificate, and it's very helpful. We would be happy to use managed returns filing. However, it depends on the AvaTax and exemption certificate working well.

Alternatives Considered

QuickBooks Enterprise Solutions

Avalara is interactive and being updated constantly.

Likelihood to Recommend

It's a great idea with implementation problems. I would recommend its use with multiple states, but would also recommend that you check it constantly.

User experience

Modules Used

Overall Satisfaction with Avalara