When you go Green, don't forget to go Orange for all your sales tax needs.
November 17, 2020
When you go Green, don't forget to go Orange for all your sales tax needs.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
- CertCapture
Overall Satisfaction with Avalara
We are using this across the whole organization. We have nexus in all states and it does a great job of charging our customers sales tax and filing our sales tax returns.
- Keep track of the ever evolving sales tax changes
- Manage our Exemption Certificates
- Calculates not just the state sales tax but also the many jurisdictions/counties, etc within the state
- We have had some API issues that certain customers numbers fail for unknown reasons, we have worked with Avalara support and they have a fix to roll out early December
- We use to get "canned" answers to support questions, quick to offer a work instruction when we really wanted to talk to someone. Moving up to a dedicated TM resolve this issue.
- We were audited by California and we had 2 years in Avalara and 1 year not. The Avalara information was much easier and quicker to retrieve.
- We have not been audited since we implemented Cert Capture, but I am sure the auditor will be much happier with the certs we have on file in Cert Capture as opposed to the 98 notebook binders we had in the past.
- CRUSH is a must, we have come back with ideas and uses that we maybe were not aware of before going. Every CRUSH we have attended has more than paid for itself.
- Prophet 21
It was easy to integrate. We have had API issues in the past, but once we got a dedicated TM, these issues are resolved quicker and they have a fix that they will be rolling out in early December.
- Avalara Returns
- CertCapture
We are in all states and jurisdictions. It would take additional headcount to work part time in order to get all the returns submitted and paid on time. Alabama alone took me a day to file because all jurisdictions required a separate return. The Cert Capture makes it easier to manage our certs instead of having 98 3 inch binders that we had to review for expiration dates and verify we had customers certs on file before shipping.
We looked at another one, but don't remember the name. It was more expensive and didn't have the capabilities that Avalara had when we started our review of software.