Satisfied Customer
December 05, 2023

Satisfied Customer

Deana Davies | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara to calculate our sales tax via our CRM as well to process our returns. We have used Avalara to calculate sales tax on our websites and connect directly to our QuickBooks file to calculate sales tax on one of our smaller companies.
  • Processing Returns Promptly
  • Calculate Sales Tax properly
  • Track Nexus
  • Handling Tickets

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

No

Would you buy Avalara again?

Yes

  • time spent calculating sales tax rates.
  • time spent filing tax returns
  • staff needed to manage sales tax
  • ecommerce
  • CRM
  • QuickBooks
My only complaint with Avalara is when something is incorrect, or a problem arises it is difficult to get a resolution.
  • Avalara Returns
Has saved us time filing every month, no need to hire an additional employee to manage sales tax
Using Avalara has cut my time spent on taxes by more than half.

Avalara Feature Ratings

Sales and Use Taxes
9
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
10
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Complex Tax Scenario Management
10