Indirect Tax
December 05, 2023

Indirect Tax

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • TTR Research

Overall Satisfaction with Avalara

I played a pivotal role in implementing AvaTax
at Alchemee. I used to manage the system. We filed our US and
Canadian returns through this platform.
In my current role at Infineon as a Tax Manager,
the Indirect tax team uses your Avalara Cert capture and TTR Research tool.
  • AvaTax - Sale and Use Tax returns filing
  • TTR Research Tool
  • Cert Capture
  • Webinars
  • Customer Support
  • Technical Support
  • Reference materials
  • Add the Batch Import ID in the canned reports.
  • Based on my experience, I was assigned by a junior tax preparer. I suggest giving more experience.
  • Create a reconciliation report for prepayments, especially if there are a lot of roll-forward balances.
  • More compatible settings with the order management platform. We had issues with the Kibo platform connecting with AvaTax in the past.

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

  • Reducing the time and resources spent preparing and filing sales tax returns using Avalara’s cloud-based technology and automation
  • Outsource the sales tax compliance process to Avalara while retaining visibility and control over the final returns.
  • Accessing expert advice and research tools on sales tax issues, such as taxability, rates, and regulations, to provide authoritative and accurate answers to clients.
  • Kibo platform
There was settings issue at that time.
I found it good after the initial setup and
integration - provided no questions or issues are present, settings are compatible. I also like that
Avalara has a simple and intuitive interface and many features and integrations
that make tax compliance easier and faster. Avalara is an excellent solution
for businesses that need to manage sales tax and VAT compliance.

  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
In my past job, I used the Avalara returns and professional services (e.g., registrations and backfilling)
In my current job, our indirect tax team uses Cert Capture.
Avalara
and Vertex are cloud-based solutions for sales tax compliance, but they differ in features, pricing, and customer reviews. Avalara and Vertex offer tax calculation, tax filing, exemption management, reporting, and audit trail features. However, Avalara claims to have more integrations
with ERP, e-commerce, and other software platforms than Vertex. Vertex also offers tools and services for different
types of taxes, such as income tax, payroll tax, and VAT.
Neither Avalara nor Vertex disclose pricing on their websites, but based on experience, both have competitive rates. However, the actual cost may vary
depending on the number of transactions, jurisdictions, and modules
required by each customer. Avalara includes ease of use, accuracy, and customer support, but it can be high-cost, have technical issues, and provide poor
customer service.
Vertex includes functionality, customization, and reliability but may consist of complexity, lack of support, and a single
point of failure. Based on these points, I selected Avalara
because it integrates more with the software I've experienced in the past and provided more accurate and consistent tax decisions based on precise geo-location.
Compatible settings with the order management platform. We had issues with the Kibo platform connecting with AvaTax in the past.

Avalara Feature Ratings

Sales and Use Taxes
9
Cross-border Taxes
9
VAT / GST Taxes
9
3rd-Party Software Integrations
9
Tax Data Reporting
9
Compliance Administration Management
9
Complex Tax Scenario Management
8