Avaya Aura review
June 26, 2023

Avaya Aura review

Ahmed Almarbouii | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

Avaya Aura is used in our organization for unified communication and collaboration. No problems with this system; the only thing is Support is too much expensive, and the local dealer does have local support. The other problem is that the releases life cycle is too short and you need to keep your system updated.
  • Voice
  • Video call
  • Call Routing
  • Voice mail
  • Contact list in Vantage Phone should be easily imported and synchronized as CSV file for all phones with one click and easily add contact picture
  • Bridge appearance
  • Ec500
  • Cisco 1000 Series Aggregation Services Routers (ASR 1000)

Do you think Avaya Aura delivers good value for the price?

No

Are you happy with Avaya Aura's feature set?

No

Did Avaya Aura live up to sales and marketing promises?

No

Did implementation of Avaya Aura go as expected?

No

Would you buy Avaya Aura again?

Yes

Well suited in hospitality marginalization like hotels.

Avaya Aura Feature Ratings

Not Rated
Answering rules
4
Call recording
10
Message alerts
8
Voicemail Transcription
5
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
5
Participant roles & permissions
6
Centralized communications management
Not Rated
Team messaging
3