Disappointing
June 27, 2023
Disappointing
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
The Avaya Aura supports our voice communication internal/External as well as voicemail. The Avaya Aura platform supports around 1700 extensions.
- Supports SIP well
- Supports VM Well
- The look of the phones compared to Cisco
- Lack of audio transmission amplification when using a JSeries Phone and a headset
- Lack of communication in regards to when One-X Communicator will be at EOL
- Voicemail
- Bridged Appearances
- Transfer
- Hold
- Negative impact has been having to move to a cloud based 3rd party contact center
- Negative impact has been having to consider moving to Cisco
The poly phones are worse than the Avaya phones and lack features and ease of use.
Do you think Avaya Aura delivers good value for the price?
No
Are you happy with Avaya Aura's feature set?
No
Did Avaya Aura live up to sales and marketing promises?
No
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
No