Item: Avaya UCaaS
Rating: 10
Author: Matthew May

Use Cases and Deployment Scope

We are using Cloud Office for our phone system across the entire organization. We also use CCaaS in our outbound call center for sales development. We plan to implement CCaaS as an inbound solution within the next 90 days. The platform was selected for its ability to integrate with CRM system and its native reporting capabilities.

Pros and Cons

Open API
Reporting
Cloud-based

No outbound recording
Sharp learning curve

Return on Investment

Increased agent productivity
Reduced time spent gather reports

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Likelihood to Recommend

Excellent solution for small to mid-market organizations. Cannot speak to enterprise deployments.

Support Rating

When we have had to engage support, responses have been timely, but it does sometimes require additional follow-up as context is lost in translation with overseas support team.

Satisfied user

Overall Satisfaction with Avaya UCaaS