Avaya Auro Review
September 10, 2023
Avaya Auro Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
So we support 20,000 phones and then we also have voicemail. We are doing some unified messaging. We're doing, let's see, mobile phones. So we're using the mobile app. Actually doing some really neat things with the mobile app for support services since the pandemic. So we have the mobile app on people's phones and they can be a part of a call center and pick up calls and answer and support people. So we're using that. We have remote workers, so we're doing a lot of different things with the Avaya product. We have the Avaya or conferencing. So it's pretty nice. We have a lot of products.
- I'm an old Avaya Nortel guy, became Avaya guy. So the product's pretty awesome. Our product is really stable. We have the stuff that's the systems that are in-house in our own data centers and it's really strong and we rarely have any issues with it. It's a super strong product. So improvement-wise, I think it's a great product.
- No, our Avaya Auro rocks, our rock solid system.
- I think ours has had a great return on investment. It's again, because it's so rock solid and backward compatible with some of their older phones and things. I know the competitor, every couple of releases say, oh, you got all new phones, the stuff is out of manufacture and discontinued. And that's the way, that's how people stay in business. But I think having these rock-solid phones and letting them go for generations of releases is part of your ROI. You get a longer ROI from that.
So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the grandparents of all the other stuff that's out there. So their foundation is really strong. So I think this product stacks up amazing, especially for places that are mission critical, like hospitals, maybe the military, and stuff like that. They have the app, if you need an app, they do stuff on mobile devices, and that you can have remote workers. So I think they stack up really well against the other companies. The problem is probably advertising and the schools that are teaching this stuff are promoting a particular product and that's where the other products have the advantage. They're in the schools and it's, I call it indoctrination, but they're in the schools and they're teaching the people. The other product, their competitors are teaching in the schools, their product line. And that's how they can do promotion better.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
Yes
Did implementation of Avaya Aura go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Aura again?
Yes