Item: Salesforce Sales Cloud
Rating: 6
Author: Stephanie Chapman

Overall Satisfaction with Axiom Sales Force Development

Use Cases and Deployment Scope

We currently use it for maintaining customer and consumer information as well as placing orders for our clients. It is used across a majority of the organization, with a select few not having access to it. It is nice because it works with our phone system so everything pulls up when the customer/consumer calls in.

Pros and Cons

Pros

They work great with our phone system.
Easy to edit.
Easy to delete orders.

Cons

There are a lot of glitches.
It needs to work every day.
Tooo many clicks needed to do things.

Most Important Features

Creating a contact
Creating an asset
Creating a case.

Return on Investment

I believe it has had a positive impact at least from a corporate standpoint.
It has been negative. Because of all the glitches we can't do our job thoroughly.

Alternatives Considered

SAP CRM

I can't state why we selected Salesforce as that was a corporate decision, but I can tell you SAP CRM was a whole lot easier to maneuver.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Likelihood to Recommend

It is great because it works with our phone system, but there are a lot of glitches where it doesn't communicate with our order entry system and it always seems to be on a Monday.

Comments

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Try it out at least.