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BambooHR is 100% the right choice for us!
Updated March 04, 2024

BambooHR is 100% the right choice for us!

Aleda Bagby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with BambooHR

BambooHR handles all our employee's data and tracking! This includes hiring, onboarding, evaluation, and offboarding. We'd be lost without this program as it allows managers to really manage their team member's accounts. As an HR department of one, I'm grateful to have a program to not only quickly help me solve issues, but also other members of the team.
  • Onboarding Task Management.
  • Integrates with other programs well.
  • Hold employees' documents and notes.
  • Easily requests promotions and raises.
  • Build some features out to better handle multi-business companies - like departments in "hiring".
  • Be a resource hub! Allow pictures and templates in announcements. Would help our communication to be centralized.
  • Document Tracking.
  • Onboarding/Offboarding Tasks.
  • Hiring Platform.
  • Integration with Deputy, TalentLMS, TraxPayroll, and Bonusly.
  • HR able to focus on bigger things over admin tasks.
  • Gives employees the ability to see and manage their data.
It's user-friendly even in the settings and custom options. It is not as intuitive as I'd like for multiple business groups.
Always knowledgeable and solves the issue! It's a 9 because they are sometimes in all-company meetings with no emergency hotline.
We typically can get the information we need through reports! Majority of the time, it's straightforward.
They do lack a simple way to look up historical data.
We have BambooHR because of its great interface and user-friendly design. It meets our employees' needs as well as our employer's needs. We have integrations with some programs where Bonusly isn't able to cover.

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BambooHR go as expected?

I wasn't involved with the implementation phase

Would you buy BambooHR again?

Yes

Well suited for employee documentation! Will hold and manage most HR areas. Must consider payroll integration. We went with Traxpayroll (owned by BambooHR) to help with this integration. This could not be used for all mass communications.

BambooHR Feature Ratings

8.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
2
9.7
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
6.6
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
2
Employee recognition
1
Asset Management ()
Not Rated
5.3
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
7.8
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
9
Multiple review frequency
9
3.5
Create succession plans/pools
3
Candidate ranking
5
Candidate search
3
Candidate development
3
8.0
New hire portal
8
Manager tracking tools
8
5.5
Corporate goal setting
3
Individual goal setting
8
Line-of sight-visibility
3
Performance tracking
8
5.0
Job Requisition Management
3
Applicant Tracking
6
Notifications and Alerts
6

Using BambooHR

250 - All the way from Csuite members to our shop employees
3 - We have a 3 person HR team all experts in BambooHR. We are in the system daily and ensure processes are followed and documentation is accurate.
  • Compliance and Documentation
  • Payroll
  • Personnel Files
  • Performance Evaluation
  • Satisfaction Surveys
  • Announcements
  • Automatic Emails and Notifications
  • Manager Requests
We'll make a move only when our growth requires it. BambooHR payroll is painful for POS integration and location accounting. Ideally they'd incorporate by location timesheets and pay variants.

Evaluating BambooHR and Competitors

Yes - ADP was used before I started working here. They changed because of the cost and lack of usability among employees.
  • Other
A one place for everything. We need something to hold pay and benefit information, hiring, evals, etc.
We need a software able to work seamlessly with three business groups and 15 locations. BambooHR will not keep up as we grow.

BambooHR Implementation

  • Implemented in-house
Change management was a big part of the implementation and was well-handled - Overcommunicate and give Managers the tools to implement with their teams
  • Efforts to create new hire packets
  • SOP creation for systems

BambooHR Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
We're had great support being on the Advantage package. We are not Pro users, but our requests are always answered.
Yes - Yes for the most part
All the time! There call lines are fairly quick and all reps are knowledgeable. One time the rep did not know, but quickly emailed me that they are escalating the issue. I got an email from the department lead and it was resolved by EOD.

Using BambooHR

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Hiring
  • Documentation
  • Announcements
  • Promotions with tasks
  • Offboarding tasks
  • Payroll on accounting side
Yes - It's very similar to the desktop version.