Basecamp: Perfect for Confusing Clients and Losing Business
April 28, 2023
Basecamp: Perfect for Confusing Clients and Losing Business
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Basecamp
Basecamp is a project management software we used for a short time to help collaborations and organizing projects. In my experience, the software was hard to use, not intuitive, was hard to use and confusing for clients, and what finally did it for me was the lack of notifications. It literally did not notify me, teammates, or the client multiple occasions. Finally I said enough - I said this software is costing me clients and money far beyond its value, and stressing all parties out just by using it. I do NOT recommend Basecamp.
- Charge too much
- Fail to notify parties of new communications
- Confuse customers
- Functions are hard for clients to use and collaborate with
- Messages ( including important ones ) were not being received by other parties when we or they would ping each other. We would sit there waiting for each other, while we had often both already responded. Costs time, looks bad, annoying. Was nail in the coffin for us with Basecamp. We paid ahead for the year and I still axed it half way through for ClickUp, which is much much cleaner.
- In my experience, the interface is not intuitive, and is ugly.
- In my opinion, the price is way too high for failing basic proj mgmt app needs
- No ROI. In fact I've lost customers and dragged out project development life cycles by using this.
- It has not helped me grow my business, it has in fact been the cause of losing business.
- Slowed teams down in completing projects faster, diminishing profits.
in my opinion, it is Inferior, clunky, ugly product as compared to the others. I only selected Basecamp on recommendations from someone else who was using it, and have moved on to ClickUp. This Basecamp app failed to notify myself, my teammates and the client so many times, that I can't even believe it's not in beta.
Do you think Basecamp delivers good value for the price?
No
Are you happy with Basecamp's feature set?
No
Did Basecamp live up to sales and marketing promises?
No
Did implementation of Basecamp go as expected?
No
Would you buy Basecamp again?
No