Need help? We're there in a flash!
July 09, 2021
Need help? We're there in a flash!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with BeyondTrust Remote Support (Legacy)
We use [BeyondTrust Remote Support (Legacy)] for internal support and it has made things so much easier and more seamless. From my standpoint, it's great and I don't dread having someone access my machine any longer. What we used before was more complicated and also took longer to get started. I think our internal tech team likes it too.
- Allows easy access
- Easy for customer/client to understand
- No separate website for anyone to navigate
- There's always room for improvement, right?
- This tool allows easy access to client systems
- We're able to quickly and efficiently offer support
- This tool doesn't require a major download or anything and is easy for our customers
When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have that problem as it allows easy access for these customers.
Do you think BeyondTrust Remote Support delivers good value for the price?
Yes
Are you happy with BeyondTrust Remote Support's feature set?
Yes
Did BeyondTrust Remote Support live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BeyondTrust Remote Support go as expected?
I wasn't involved with the implementation phase
Would you buy BeyondTrust Remote Support again?
Yes