Is BigCommerce better than Shopify? Hell yes and here is why, but not perfect.
November 07, 2019
Is BigCommerce better than Shopify? Hell yes and here is why, but not perfect.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
We use BigCommerce for the daily running of our business. Coupled with Xero we have the full package. Every order is input into BigCommerce first, printed, packed and shipped from there. We then use Xero to confirm payments and do your standard accounting. While we have a bricks and motor warehouse that we sell out of, all orders are put through BigCommerce.
- Easy to add products and orders. I love that aspect.
- Quick to see orders status and track what is happening with what orders.
- SEO seems to be very good with BigCommerce as people find us easily on Google.
- I tried Shopify and could not believe how much they require as extra that BigCommerce has a standard.
- I've been asking for the last 6 years for a back-order feature. I falsely set my inventory more than I actually have so people can still order the product when not in stock. It's usually only a short time before I have more so FFS let me have a back-order feature. It's stupid to make the product unavailable when not in stock. Let me take my customer's money, please.
- I miss the old Analytics. Also, let me add more reports based on the data given easily. Like what states I sell to compared to the others. At the moment I need to export to Excel and stuff around for ages to get this info. Not happy about that.
- We run our entire business from BigCommerce. We are set to turnover more than $1 million in our first year with only 2 employees. A lot of that is thanks to BigCommerce.
- I have extra work because the stock side does not handle back-orders. Please fix this ASAP.
$1 to $10 million
Love this aspect. Currently using the free integration with Xero which works great for doing all our accounting.
Also using an eBay link which is ok. Keen to try a lot more.
Also using an eBay link which is ok. Keen to try a lot more.
While Shopify seems to be more popular I can't understand why. It's nowhere near as intuitive and most things seem to be optional extras that BigCommerce has as standard. I found myself searching YouTube how-to videos for Shopify where it's just easy to figure out myself on BigCommerce due to its easy layout and intuitive design.