BigCommerce for the Little Company
November 05, 2019

BigCommerce for the Little Company

Krisstina Hawks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

We use it as a team to keep track of and process orders. We communicate with our customers through the system so that the notes are attached to the each order. We can make separate interdepartmental notes so that multiple people can seamlessly work on each case. We can see what type of shipping they requested, all the customer information we need on the same screen.

Pros

  • It organizes orders in an easy to find/follow format, providing all the information you need on the same screen.
  • It helps assist with workflow communication when multiple people are working on the same order.
  • It's easy to search for past orders.
  • It's intuitive to use.
  • We have many variations on each of our numerous products, and we are not limited here. It's easy to integrate with our website.

Cons

  • Notifications that an order has a new note could be more prominent and visible. People have to remember to check the notes.
  • It would be nice if you could process refunds for Braintree etc direct from the Orders page, or if you still had to manually refund them from your secondary payment sources, if BigCommerce could be updated without having to do it manually there as well.
  • I don't like the frequency of the need to enter manual verification codes into our computers and our employee computers to use the site.
  • I spend far less time coaching customers through a sale. They find the item on our site and purchase it, no problem.
  • My employees ask fewer questions because they can find the answers they are looking for in the notes for the order.
  • Our website is intuitive and easy to use, even on mobile.
$20,000 to $100,000
I think this format would be easy to use if you had a few products or many. If you have one employee or 100, it would do the trick. There are less expensive options if you don't have a large inventory with a ton of variations though, so I would recommend this for a medium sized business and above.
This is not the area of BigCommerce I am well versed in. Someone else designed our site's appearance, my partner entered the information for each product, and I mainly use BigCommerce's Orders page to oversee shipping and product fulfillment. I wouldn't want to comment on something for which I don't have a clear answer.
Squarespace did not have the ability to host our entire product line with all the necessary variations and options. As such, we had to go with a platform that could grow with us. BigCommerce did just that. It was easy to integrate, has been easy to use, and we are happy with our decision.
Big commerce is great if you have a wide variety of products that have a wide variety of options. Other ecommerce sites could not handle our inventory. It has improved workflow communication within my company, making the shipping department more independent/needing less oversight. It has sped up the shipping process by keeping all the information easily seen and searchable.

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
7.5
Abandoned cart recovery
5
Checkout user experience
10
10.0
eCommerce security
10
10.0
Promotions & discounts
10
Personalized recommendations
10
SEO
Not Rated
10.0
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Custom functionality
10

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