Pleased with customer support
April 03, 2023
Pleased with customer support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BigTime Software
It's our timekeeping system. We track billable hours for employees against contracts, which are then used for billing clients. We also track non-billable hours such as holiday, PTO (Paid Time Off), etc.
- Tracks hours by labor category and project
- Can customize reports
- I find it hard to customize some reports, but more technical staff can do so more easily than I do.
- Time recording
- Ease of entering time for employees; choosing labor categories and projects, etc.
- Ability to pull time reports for various projects that are then used for billing/invoicing clients
- The reports make it easy for me to produce client invoices, which are based on employees' time against each project.
Do you think BigTime Software delivers good value for the price?
Not sure
Are you happy with BigTime Software's feature set?
Yes
Did BigTime Software live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BigTime Software go as expected?
I wasn't involved with the implementation phase
Would you buy BigTime Software again?
Yes