Bigtincan - growing fast and adjusting along the way!
Updated June 27, 2018

Bigtincan - growing fast and adjusting along the way!

Kendra Singh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bigtincan

We currently use Bigtincan as our Sales and Marketing Enablement platform, specifically around content storage and delivery. It is being used by several departments across the organization, but not all of the organization.

It serves as a one-stop for content storage where our sales teams can search for content, create content packs of different materials to present to customers, share directly from the app and access content offline when there is no access to wi-fi. We also utilize with our marketing teams to see which content is being used by the sales team, shared with customers and ultimately opened by the customers.
  • Offline capability
  • Customer service
  • Sharing directly from the app
  • There is some functionality that is missing when it comes to being able to utilize file level detail. The structure is based on a folder level organization so there is no way to tag specific files.
  • Their reporting capabilities are not super user friendly but this is made up by the customer success team.
  • Allowed our reps to increase their average time spent with customers
  • Decreased the amount of time to pull together presentations for customer meetings
  • Decreased the amount of time our marketers are 'sales support'. Specifically around the time needed to locate materials for the sales teams.
Bigtincan is much cheaper than the others and seemed to have offline capability when the others had not. They also have a more developed program on Windows 10 than the others.
If you do not have a lot of product lines (i.e. no more than 50), then this is the solution. This also needs a file level structure and organization so individual files/content can be tagged or utilized. Overall, I would recommend as they are changing and growing at a rapid speed.