Billtrust offers user-friendly portal for dealers to post payments
Updated November 10, 2021
Billtrust offers user-friendly portal for dealers to post payments
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Billtrust
Billtrust has been great. We use it in Credit, and Accounting and our dealers have access to use it for viewing/printing invoices & statements, as well as posting payments on the site.
- User-friendly.
- Quick on-boarding for dealers to use.
- Search feature of PO or invoice #, etc. when logged in as the dealer.
- When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
- Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
- Seeing what the customer sees when they are logged in to post a payment. Makes it a lot easier to walk through and get them used to using the portal.
- It allows us to receive payments from dealers direct from their bank accounts and not have to process as many check payments in the mail.
Do you think Billtrust delivers good value for the price?
Not sure
Are you happy with Billtrust's feature set?
Yes
Did Billtrust live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Billtrust go as expected?
I wasn't involved with the implementation phase
Would you buy Billtrust again?
Yes
Using Billtrust
9 - 6 people in the Credit Department use BillTrust. I believe our Customer Service personnel use it from time to time as well as our Accounting Dept.
- Delivery of invoices & Statements (email, fax, mail)
- Online bill payment for customers
- Possibly for online Credit Applications
Evaluating Billtrust and Competitors
Not Sure
I was not part of the decision making process.
Billtrust Implementation
Billtrust Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
I don't believe we have premium support... I'm not sure what this is.
I needed a report from BillTrust recently to tell me which dealer accounts already had the "accept credit card payments" box checked & a report to show which had an email address on file for sending invoices. The reports came back in record time, same day & I was able to incorporate the information into my current worksheet & project & proceed in great time.
Using Billtrust
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Dealer payment portal very easy to navigate even for non-tech savvy payers.
- Easy to log in as user and view as they see things.
- Easy to re-send items from within BillTrust
- Scroll bar drag to right on main screen when there looks to be enough room to fit all columns without needing a scrollbar.
- If sending invoices to multiple email addresses, the SmartTrak will only track one email (the first email address?) to show if it was opened or not.
- When in Reporting section, I find this screen to be out-dated and could use a refresh in terms of scrolling (all the way to the bottom for Invoice Extract) or another means of display the reporting options.