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Birdeye Hits the Bullseye
June 26, 2023

Birdeye Hits the Bullseye

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye.
  • Clear communication
  • Amazing Support Staff
  • User Friendly Dashboard
  • Appointment reminders could be more customizable
  • Initial year sign on could be more flexible
  • User friendly set up
  • Increase in google organic traffic to our company
  • increase in total reviews by 120%
  • increase in patient direct feedback which allows us to learn and grow to provide better service in the future

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye is perfect for sending out review links to patients the moment after their appointment when the experience is still fresh. This allows for patients to give our company either positive or negative feedback and allow our company to improve.

Birdeye Support

Both support representatives I worked with were extremely helpful and knowledgable in all aspects of the system. They were able to explain things in great detail while also making it easy to understand. I enjoy getting the chance to work with them!

Using Birdeye

It is extremely user-friendly and allows patients to contact us with ease. The text message review requests were our main goal with working with Birdeye and they have helped us generate 120% more reviews than before!