Item: Birdeye
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews.

Pros and Cons

patient reviews
posts to social media
sends messages to office on behalf of patient

would not change a thing

Return on Investment

positive!
new patient gain
boosts on google visibility

Alternatives Considered

RevenueWell

We did not review other products. We chose Birdeye as we switched to them from RevenueWell.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

Birdeye is key in boosting your visibility on Google through patient reviews. They also post the best reviews of the week onto the office's social media pages which eliminated us having to do so. There are several other features that Birdeye offers that we do not utilize.

Support Rating

we rarely have to use it!

Usability

Very user friendly!

Highly recommend

Overall Satisfaction with Birdeye