Birdeye does the work for you!
June 27, 2023
Birdeye does the work for you!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms.
- They integrated everything with our dispatching software for us
- The review requests go to the customer's phone within minutes after their appointment ends
- It follows up with customers in case they forget to leave a review
- Perpetual Billing is still changing so it's hard to keep up with the changes
- Great for generating communication as well as reviews
Google doesn't do it for you, we love Birdeye
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes
Using Birdeye
4 - No skills necessary, easiest ever to use
- Growing reviews
- Direct contact with customers
- 24/7 contact with customers
- Multiple review platforms
- They integrated with our dispatching software for efficient use
- They set up the sync tool for us to integrate with QuickBooks
- After hours contact
- Following up with service or estimates
Evaluating Birdeye and Competitors
Yes - Direct Google reviews through Google, Birdeye is so much better
- Integration with Other Systems
- Ease of Use
I would punch competitors in the face and go find Birdeye
Birdeye Implementation
- Implemented in-house
Change management was minimal
- Getting our other software reps to help Birdeye, minimal time though
Birdeye Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not sure, we rarely need support and Deepty, our rep seems to always respond right away, excellent customer service!
Integration and build was more than we expected, they do the work for us.
Using Birdeye
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Custom responses
- Campaigns
Yes - Our customers primarily use it from their smartphones