Item: Bloomreach Commerce Experience Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Our team uses Bloomreach Commerce Experience Cloud as a Customer data platform and a digital marketing tool. It enables us to provide rich information and insights that could help us to have a more accurate customer personalization and targeting. It significantly improved our efficiency and helped us reach our engagement KPIs.

Pros and Cons

Plug and play libraries
Campaign templates
Product recommendations

Role/Group-based access to reports and dashboards
Support for more third party integration
Alerts and notifications

Return on Investment

Open rate higher than industry benchmark
Higher conversion rates
Top performing campaigns

Support Rating

We are happy with the way that the Bloomreach Commerce Experience Cloud team supports our organization for two years already. One suggestion though is to have a local/regional (Southeast Asia) single point of contact wherein we can talk to that person in real-time. The timezone difference is not a hindrance but is nice to be improved for more efficiency.

Bloomreach AI & Analytics

Bloomreach Commerce Experience Cloud’s AI and analytics capabilities has helped paved the way for our end to end experience in digital marketing. With minimal experience, we were able to use Bloomreach with minimal learning curve with its intuitive and user-friendly interface. It makes our tasks enjoyable, rather than a burden to tick off of our to-do list.

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Other Software Used

Google Cloud BigTable, Databricks Lakehouse Platform, Google Cloud Platform

Likelihood to Recommend

Our team uses Bloomreach Commerce Experience Cloud on a daily basis and it helps us to perform our tasks more efficiently. It can support multiple roles such as Data Scientist, Tech, Finance, not limited to Marketing. It has a wide range of features. For instance, reports extractions, dashboard monitoring, Campaign execution, targeting, personalization, integrations, data import, customer behavior tracking to name a few.

Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool

Overall Satisfaction with Bloomreach Commerce Experience Cloud