TrustRadius
BlueJeans Video Conferencing -- Improving on Virtual Face-to-face meetings in the physical world
https://www.trustradius.com/web-conferencingBlueJeansUnspecified8.7526101
Seevers James profile photo
February 21, 2019

BlueJeans Video Conferencing -- Improving on Virtual Face-to-face meetings in the physical world

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is used across the whole of the Americas: USA, Canada, Mexico and recently, our two sites in Brazil.
BlueJeans is used by every department, and in 2018 we clocked over two(2) million meeting minutes.
Utilizing BlueJeans has helped us improve the number of face-to-face meetings (virtually) while reducing actual expense costs.
  • Face-to-face meetings are inherently important for many meetings. BlueJeans does this very well.
  • BlueJeans support is surprisingly responsive and, in m experience, has a high first call closure rate
  • The integration with Outlook is seamless and easy for even novice users of MS Outlook to quickly master
  • BlueJeans is continuously improving their offering. Plus, with the automatic updates for our users, we are able to ensure they each have the latest version with no (or mostly no) support needed from our Infrastructure Teams
  • There is no "white-boarding" feature in BlueJeans. This is the number one complaint from our User Base.
  • Sharing screens is not always a smooth process. While not every time there is a conference meeting, it is frequent to have the screens freeze -- especially on one of the Video Conference units.
  • Travel costs would have increased had we had this many physical face-to-face meetings.
  • Far more meetings, with better clarity and resolutions as outcomes than having simply "phone" conferences.
  • Better recruitment interviews - especially in regards to the "first" interview. Being able to speak face-to-face with a candidate without having to fly in the candidates saves both money and time.
We measured all of the listed offerings against a checklist of requirements. While BlueJeans did not perform better in all of the areas, it did perform better in a majority of the items. The cost for BlueJeans is higher than some of the other solutions, and this does force us to constantly evaluate the market for a solution which may be able to compare or exceed BlueJeans and yet have a lower total cost.
Lack of Whiteboard, less than desirable Screen (file) sharing, and high cost prevented me from assigning a higher score
BlueJeans integrates well with Outlook (Office 2016) for meetings and direct "Click-n-go" functionality. Having this integration simplifies meeting invites as well, as the users simply click on the BlueJeans Button from with the invite itself and BlueJeans takes care of all of the rest in a behind the scenes manner.
BlueJeans is well suited for F2F meetings where there is not a huge amount of file (screen) sharing. Screen sharing is where the product runs the greatest risk of freezing

BlueJeans Feature Ratings

High quality audio
7
High quality video
9
Low bandwidth requirements
5
Mobile support
5
Desktop sharing
5
Calendar integration
8
Meeting initiation
9
Integrates with social media
8
Record meetings / events
6
Slideshows
5
Live chat
9
Audience polling
4
Q&A
5
User authentication
6
Participant roles & permissions
6