In my experience, Braintree, a PayPal service Will Eventually Sever Your Income - Warning - Use Anyone But This Merchant Provider
October 25, 2023
In my experience, Braintree, a PayPal service Will Eventually Sever Your Income - Warning - Use Anyone But This Merchant Provider
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Braintree, a PayPal service
We have been using Paypal for about 15 years and added Braintree, a PayPal service 4 years ago. We've pulled millions in revenue through their gateways without issue. Recently they requested a review of our account because of one fraudulent user changing 3 times on a single day using a card with matching address and security information - something no merchant can fight against. The total was only a tiny fraction of yearly income and was immediately refunded to the card once the fraud was known.
Braintree, a PayPal service started sending emails to us requesting bank statements essentially telling us "we need to verify you are worth the risk for us to continue working with you" and those emails were triggering our pfishing filter so those emails didn't get to anyone. After 3 weeks without us knowing about the issue or a single phone call they canceled our account.
This was also on a Friday so we were affected for several days because that department doesn't work on the weekends. You tell me, would you trust this gateway with your livelihood that, after 15 years, still doesn't trust you? We won't. We have canceled all services across all 8 companies with Paypal and Braintree, a PayPal service. In my opinion, they are only looking out for themselves and could care less of the impact they have on companies or their employees.
Braintree, a PayPal service started sending emails to us requesting bank statements essentially telling us "we need to verify you are worth the risk for us to continue working with you" and those emails were triggering our pfishing filter so those emails didn't get to anyone. After 3 weeks without us knowing about the issue or a single phone call they canceled our account.
This was also on a Friday so we were affected for several days because that department doesn't work on the weekends. You tell me, would you trust this gateway with your livelihood that, after 15 years, still doesn't trust you? We won't. We have canceled all services across all 8 companies with Paypal and Braintree, a PayPal service. In my opinion, they are only looking out for themselves and could care less of the impact they have on companies or their employees.
- Paypal is well known
- You can log into Braintree, a PayPal service using Paypal credentials
- In my experience, they do not call their long term customers when there is an issue and instead rely exclusively on emails which are often flagged as spam or pfishing.
- In my experience, severs connections without speaking to a rep in the company thus hijacking the company revenue on their own time.
- Payment processing
- Working Capital
- In my opinion, rates are high especially for instant transfers.
- In my experience, instantly severs revenues regardless of history.
- In my opinion, requires far too many verifications eve after 5 years of doing business. You have to constantly prove yourself.
Do you think Braintree, a PayPal service delivers good value for the price?
No
Are you happy with Braintree, a PayPal service's feature set?
No
Did Braintree, a PayPal service live up to sales and marketing promises?
No
Did implementation of Braintree, a PayPal service go as expected?
No
Would you buy Braintree, a PayPal service again?
No