BrightGauge is good for reporting
February 18, 2020

BrightGauge is good for reporting

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightGauge

BrightGauge is used to display analytics of our help desk and professional services teams. We also use BrightGauge to report on multiple different things for our customers. I have also used it to report on monthly metrics for our service desk team to assess monthly SLA and ticket completion.

Pros

  • Versatile
  • Clean

Cons

  • Knowledge base
  • Sync issues
BrightGauge is well suited for medium to larger companies who would like to report on multiple different metrics. BrightGauge is also suited for reporting to customers on different metrics. We use it to report on machines that have been powered on for multiple days. It is less appropriate for smaller companies

BrightGauge Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
9.0
Pixel Perfect reports
Not Rated
Customizable dashboards
9
Report Formatting Templates
9
7.8
Drill-down analysis
8
Formatting capabilities
8
Integration with R or other statistical packages
7
Report sharing and collaboration
8
9.0
Publish to Web
Not Rated
Publish to PDF
10
Report Versioning
8
Report Delivery Scheduling
10
Delivery to Remote Servers
8
8.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
8
Predictive Analytics
8
8.0
Multi-User Support (named login)
9
Role-Based Security Model
6
Multiple Access Permission Levels (Create, Read, Delete)
8
Single Sign-On (SSO)
9
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Comments

More Reviews of BrightGauge

  1. Home
  2. Business Intelligence (BI) Tools
  3. BrightGauge Reviews
  4. User Review of BrightGauge