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Keep calm with Brightpearl and carry on working
July 15, 2016

Keep calm with Brightpearl and carry on working

Nancy Zemperligkou | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

They've always been very quick in replying to my questions and they have resolved my issues in 1-2 days max.
They are polite and helpful and they make me feel secure when it comes to support.
I think I've contacted support 6-7 times in the last two years and I've never had an unpleasant experience
We are using Brightpearl across the whole organization.
We mainly use it for inventory control online and offline.
Stock control was becoming difficult as we sell online and offline from the same location so we needed something to update our stock fast to minimize errors.
  • Inventory Control
  • Reporting
  • Sale and Purchase orders
  • Fast customer support
  • Product returns are a bit tricky
  • Communication between Magento and Brightpearl needs improvement e.g. (disabled products on Magento are being activated whenever I upload a new pricelist on Brightpearl)
  • I've noticed a couple of glitches a few times (double-tax on a couple of products)
  • Efficiency on stock control. Things aren't perfect still but that's mainly to human error and not Brightpearl
  • Tracking easily sales by product/ channel/ customer
  • Insight on the business overall
Despite a couple of issues, overall it works very well with Magento.
Being able to allocate products real time is really beneficial.
There are other many good functions that we haven't tried as they don't apply in our business but we're hoping to use them in the future as we grow such as supporting multiple web-stores and warehouses/locations.